Certificate in Business Process Optimization and Improvement

Introduction

Business process modeling is mainly used to map a workflow so you can understand, analyze, and make positive changes to that workflow or procedure. The usage of diagrams helps you to visualize this task and make better decisions. During this highly interactive, high-energy five-day business process improvement certification course, you will acquire the knowledge and skills to accurately model business processes at both, the enterprise as well as detailed workflow levels. The business process management course also provides a step-by-step approach to effectively analyze processes to ensure that business process models accurately reflect reality and include stakeholder requirements. Short, focused presentations combined with practical learning workshop sessions are used to explain the concepts.

During these sessions, the knowledge gained is applied to real-world examples and case studies. Rapid learning of the methods and techniques is achieved by means of group work, participant discussion, facilitator interaction, and case studies. The concepts and content of this course are based on years of best practice gleaned from hands-on experience in Business Processes Management & Improvement (BPMI) within various industries and subject matter domains across commercial and public sectors. This course is your roadmap for developing your BPMI professional skills.

Objectives

• Understand the value of Business Processes Management & Improvement (BPMI) and the main concepts of business process analysis, mapping, and modeling
• Produce business process models at the correct level of detail to aid the analysis, readability, and understanding of organizational responsibilities
• Learn the best practice techniques and methods to coherently map, accurately measure and thoroughly analyze business processes and work activities across your organization
• Suggest process improvements run your organization effectively, redesign improved processes, and deliver appropriate process and task documentation
• Assess the potential reaction to changes in processes and manage these within your organization

Training Methodology

This is an interactive course. There will be open question and answer sessions, regular group exercises and activities, videos, case studies, and presentations on best practice. Participants will have the opportunity to share with the facilitator and other participants on what works well and not so well for them, as well as work on issues from their own organizations. The online course is conducted online using MS-Teams/ClickMeeting.

Who Should Attend?

Attending our business process improvement course will benefit anyone who wishes to learn how to improve their organization's performance through the tools and techniques of Business Processes Management & Improvement (BPMI). This course has no pre-requisites.

Some Job Titles Include:

• Business Process Manager/Consultant/Owner/Specialist/Executive/Engineer/Designer
• BPM Project Leader
• Business Analyst
• Business Systems Analyst/Manager
• Quality Assurance Analyst/Specialist/Manager
• Enterprise Architect
• Business Planner
• Project Manager

Course Outline

Day 1: The Need for Business Processes Management (BPM)

• What is Business Processes Management (BPM)?
• What are the benefits of BPM?
• To the customer – Improved quality
• To the employee – Increased satisfaction
• To the organisation – Better performance
• The organisational view and the link to strategy
• Why create a process-centric organisation?
• Management responsibility

The Process Model

• What is a process?
• Benefits of process modelling
• Identifying and analysing process customers
• Case Study Model Sample

Day 2: Techniques for Process Mapping

• What is process mapping?
• Types of process flows
• Creating 'As Is' process models
• Producing process flows of individual business processes and decomposing these to the right level of detail for clarity

Day 3: Refining Your Process Maps

• Frequently found mapping problems and how to correct them
• Level of detail: How much is enough
• Process details in text

Continuously Improving Your Business Processes

• Deming Cycle (PDCA) – Continual improvement
• Benchmarks Lean thinking and the seven wastes
• Kaizen
• The 5Ss methodology

Day 4: Optimising Business Processes Effectively

• 5W and 1H tactics to identify process gaps and perform root cause analysis
• Creating 'To Be' process models
• Process performance analysis
• Identifying and applying metrics and Key Performance Indicators (KPls)
• Process measures vs. results measure

Six Sigma as a Process Improvement Tool

• Why the interest in
• Six Sigma? Six Sigma approaches
• Understanding the Process Sigma Metric
• What is the variation? Importance of reducing variation
• Cause and effect diagram

Day 5: Implementing a Culture of BPMI

• Putting principles into practice
• Leadership: Taking ownership, "top-down" leadership commitment and involvement
• Tips for developing and coaching leaders/employees
• Implementing a business strategy driven by your customers
• Focusing on continuous improvement – the role of audit and review