Achieving Supervisory Excellence Managing People and Increasing Workplace Performance

Start Date End Date Venue Fees (US $)
09 Aug 2026 Riyadh, KSA $ 3,900 Register
15 Nov 2026 Istanbul, Turkey $ 4,500 Register

Achieving Supervisory Excellence Managing People and Increasing Workplace Performance

Introduction

This Achieving Supervisory Excellence training course has been specifically designed to develop the competency of supervisory level personnel by equipping them with the knowledge, skills, and understanding to achieve Supervisory Excellence in their respective disciplines. In this training course, you will learn about utilizing management and leadership techniques to identify risks, problem solve, delegate, communicate effectively, develop yourself and others, control your team, your work environment; as well as create a climate and culture for improved performance. This training course is an essential development for supervisors operating and working in any industry.

This training course will highlight:

  • The Importance of the Supervisory Tolle for Organizational Success
  • Your Own Self-awareness to Manage Yourself and Others
  • The Analysing of Risks and Problems and Providing Effective Decisions
  • How to manage people through excellent interpersonal skills and communication techniques?
  • Methods Developing increased Performance Management
  • Developing People and Increasing your Team Performance

Objectives

    By the end of this course, participants will be able to:

    • Understand your self-awareness, as well as your role in the organization and management style in order to effectively apply self-management
    • Determine effective problem solving, risk identification, and analysis within your working environment
    • Apply powerful interpersonal techniques to improve communication and manage others effectively
    • Apply development, coaching and feedback techniques to increase optimum people performance management
    • Improve team cohesion and impact on production through your management and actions

Training Methodology

This is an interactive course. There will be open question and answer sessions, regular group exercises and activities, videos, case studies, and presentations on best practices. Participants will have the opportunity to share with the facilitator and other participants what works well and not so well for them, as well as work on issues from their own organizations. The course is conducted online using MS-Teams/ClickMeeting.

Who Should Attend?

This training course is suitable for supervisors from any background or discipline, this can include:

  • Newly Promoted Supervisors
  • Experienced Supervisors with no or little formal training
  • Persons who are expected to be promoted to the Supervisory level in the very near future
  • Please note that the Supervisor level may be given a different title in some organizations, e.g., Team Leader

Course Outline

DAY 1: The Importance of the Supervisory Role in the Organisation

  • Supervisory Role: Importance in Organizational Success

  • Managing or Leading as a Supervisor

  • The Power Bases of the Supervisor

  • Supervisory Characteristics, Competencies, and Behaviours

  • Inspiring Change and Innovations Leading to Continuous Improvement

  • Personal Accountability, Reliability, Integrity, and Honesty

DAY 2: Problem Solving, Decision Making, and Time Management

  • Defining Problems

  • Assessing Risks and Analysing Problems

  • Problem Solving Models and Techniques

  • Decision-Making Processes

  • Time Problems

  • Prioritizing your Time and Others

  • Allocating Resources

DAY 3: Mastering Communication and Interpersonal Skills

  • Overcoming Communication Barriers

  • The Power of Questions

  • Active Listening Skills

  • How to influence the outcome/effects of others?

  • Persuasion and Negotiation: Keys to Personal Influence

  • Conflict Management: Managing Conflict Assertively

  • Effective Meeting Skills

DAY 4: Managing Your Team and Others for Results

  • Factors for Enhanced Team Development

  • Increasing Team Performance

  • Group Dynamics

  • Job Enrichment and Motivation

  • Effective Delegation of Tasks

DAY 5: Developing Your Team and Others

  • How do people learn?

  • Positive Development: Training and Development Planning

  • Coaching for Personal and Team Growth

  • Giving Powerful Feedback to Increase Optimum Performance

  • Next Steps

Accreditation

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