Advanced Secretarial Course and Office Management

Start Date End Date Venue Fees (US $)
10 May 2026 Yanbu, KSA $ 4,500 Register
16 Aug 2026 Kuala Lumpur, Malaysia $ 4,500 Register
13 Dec 2026 Dubai, UAE $ 3,900 Register

Advanced Secretarial Course and Office Management

Introduction

This five-day course is designed to increase the skills of Senior Support personnel across a range of disciplines. The course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include interpersonal, communication, organizational, and time management competencies. As can be seen from the Course outline below, the Course is broken down by the day to broadly reflect the key components of the role. However, as you will discover when you attend, such skills and techniques will be required in a blended and integrated way as you meet the challenges of your workplace. Throughout the course, you will practice communication, organizational, and planning skills on an ongoing and linked basis as you would within your normal working environment.

Objectives

    In attending this Course, Delegates will be able to:

    • Identify the key components within the job role of the Office Manager/ Executive Assistant / PA
    • Practice the techniques and skills demonstrated on the Course
    • Discuss experiences with fellow Delegates and learn possible techniques for the advancement of such skills in Facilitator – led discussions
    • Build an approach that suits their own individual style and workplace

Training Methodology

This is an interactive course. There will be open question and answer sessions, regular group exercises and activities, videos, case studies, and presentations on best practices. Participants will have the opportunity to share with the facilitator and other participants on what works well and not so well for them, as well as work on issues from their own organizations. The online course is conducted online using MS-Teams/ClickMeeting.

Who Should Attend?

Delegates attending this course will be involved in the operational running of an office or fulfill the role of an Executive or Personal Assistant to Senior or Middle Management. It will also be a constructive development Course for those individuals with some office management experience looking to move into a more senior position as an Office Manager or Administration team leader/supervisor.

The course is targeted at:

  • Office Administrators
  • Office Managers
  • Supervisors of clerical and administrative staff
  • Executive Secretaries
  • Personal Assistants

Course Outline

Day 1: The Office Manager / Executive Assistant role: an Overview

  • Identifying common issues and challenges
  • Setting Personal objectives
  • What makes you indispensable?
  • Proactive versus passive Support

Day 2: Setting and Meeting Objectives

  • Planning skills
  • Project management approaches for support staff
  • Managing time
  • Strategies for managing change
  • Identifying and dealing with Pressure Points
  • Implementing Action Plans

Day 3: Resource and Team Management

  • Allocating human resource to tasks and projects
  • Monitoring performance – team and self
  • Team Appraisals and Reviews
  • Embedding a new team member effectively
  • Managing team issues
  • Coaching techniques
  • Disciplinary issues
  • Prioritization approaches and techniques  

Day 4: Communications

  • Improving communications within an existing team
  • Oral and listening skills
  • Reporting to Management
  • Negotiation skills and techniques
  • Managing difficult people
  • Comparison of telephone/face to face / written communications, their effectiveness and suitability for different situations
  • Can you say “No”?

Day 5: The Working Day

  • Practicing a “typical day” simulated scenario incorporating issues and techniques from the week
  • Identifying an approach and style that suits you as an individual
  • Reporting to Management – presentation and negotiation techniques

Accreditation

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