EFQM: Leaders for Excellence

Start Date End Date Venue Fees (US $)
08 Feb 2026 Galway, Ireland $ 4,950 Register
05 Jul 2026 Dubai, UAE $ 3,900 Register
11 Oct 2026 Riyadh, KSA $ 4,500 Register

EFQM: Leaders for Excellence

Introduction

What is the definition of excellence? What are the fundamental concepts that organizations need to embody in order to become excellent? Are there criteria for excellence that an organization can use to assess itself? How to ensure continuous improvement across all aspects of the organization? The EFQM Model was developed to answer all of the above questions.

In this course, we will fully explain the EFQM Excellence Model and its 3 main components. Participants will be able to review, reflect on and practice each component in a group environment. Upon completion, participants will be able to assess their organizations’ level of excellence and determine areas for strategic improvement.

Objectives

    By the end of the program, participants will be able to:

    • Apply the EFQM Excellence Model, the RADAR Logic and the Fundamental Concepts within their working environment.
    • Use a set of quality management tools to lead their organization’s journey to excellence.
    • Interpret an assessment feedback report.
    • Use the DMAIC approach, and supporting improvement tools, to pinpoint and address the root cause of improvement areas identified.
    • Adopt a structured approach to effectively address identified areas through improvement projects.
    • Use the Business Excellence Matrix approach to develop an Enabler Map for their organization and complete a self-assessment.

Training Methodology

This course uses a real-life case study supplied by EFQM for participants to practice the different topics. It also introduces the Business Excellence Matrix (BEM) Excel-based assessment tool.

Who Should Attend?

Professionals, leaders, supervisors and all those who are engaged in excellence, quality management implementation and improvement of organizational performance. Individuals who are leading or participating in the organizational effort to apply for distinguished national and international quality awards based on the EFQM Model will also find the course beneficial.

Course Outline

The EFQM Excellence Model

  • Responding to Drivers of Change
  • The 8 Fundamental Concepts of Excellence
  • Using the 9 Excellence Model Criteria: Enablers and Results
  • Benefiting from RADAR Logic
  • Mapping Strategic Themes Using the Model

Applying the RADAR Logic for Continuous Improvement

  • Elements of RADAR: Results, Approach, Deployment, Assess and Refine
  • Using RADAR with Enablers
  • Using RADAR with Results
  • Identifying Organizational Strengths and Areas for Improvement
  • Preparing Meaningful Feedback to Management

Excellence Achievement and Recognition

  • EFQM’s Recognition Schemes and Levels of Excellence
  • Characteristics of Excellent and Award Winning Organizations
  • Progressing in the Journey to Excellence

Driving Organizational Improvement

  • Prioritizing Organizational Improvements
  • Implementing Improvements Using the DMAIC Methodology
  • Benefiting from Established Problem-Solving Tools

EFQM Model Management Documents

  • Compiling the Components of an EFQM Management Document
  • Using the Enabler Map to Detail Approaches
  • Completing a Self-Assessment Using the Business Excellence Matrix 

Accreditation

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